GENERAL
How do I join the Burtons Grill Rewards program?
The best way to join is through the Burtons Grill Rewards app, available for iPhone and Android! If you do not have a phone, you can join in-restaurant or through our web portal here.
Do I get anything for signing up?
Yes, new members receive a $15 signup reward after completing the first purchase with their new account.
What are the benefits of joining the Burtons Grill Rewards?
There are many great perks for joining:
- Earn one point for every dollar spent at our restaurants*
- Spend 300 points to receive $25 off
- Spend 500 points to receive $50 off
- Enjoy a complimentary dessert during your birthday month
- Earn a $15 referral reward for each friend who signs up using your unique code
- Receive custom offers based on your dining habits and preferences
*Excludes gift card purchases, except during special promotional periods.
Do I have to earn points to get rewards?
Earning points is the best way to maximize your rewards. However, you will receive a complimentary dessert during your birthday month regardless of whether you have earned points. We may also provide other rewards from time to time customized for you.
Is there a referral program? How does it work?
You will earn a $15 reward when your friend uses your invite code during signup and makes their first purchase. To invite a friend using the app, go to “More” at the bottom right, and then tap “Invite Friends”. You will see a code that you can copy or share. You can also view your invite code when signed into our online portal on the “Invite Friends” page. When your friend signs up, they should put your code into the “Invite Code” field. You will receive the reward automatically when your friend completes their first purchase.
Do I need to download the app?
We encourage you to use our app for the best experience. If you don’t want to install the app, you may still use most functionality on our online portal here.
CARDS
Do I need to register a card to be a member of the Burtons Grill Rewards?
No, you no longer need a physical or virtual loyalty card to use our program. We recommend that you sign up in the app and share the QR code with your server to earn points. You may also earn by providing your phone number.
I have a physical Burtons Grill Rewards Card – will it still work?
You no longer need a physical card. You can migrate to our new loyalty program using the app or our online portal here. If you know your card number, you can put it in to ensure all of your rewards and points are migrated to your new loyalty account. Once you have migrated, you can earn and redeem using the app or your phone number.
What if I really want a physical card and don’t want to use a mobile app to earn points & redeem rewards?
While you will no longer be able to use your card, you can still use your phone number to earn points and redeem rewards in the restaurant.
ORDERING
Can I place an order through the app?
Yes! Tap the “ORDER” button and then choose a location to get started with an online order
Can I redeem rewards & earn points when placing online orders?
Yes! Orders placed within the Burtons Grill app automatically earn points; a reward can be selected prior to entering your order or while checking out. If ordering via our website, simply click “Sign In with Burtons Grill Rewards” and enter your loyalty account details to earn and redeem.
POINTS
How do I earn points?
You can earn your points in a few different ways:
- When dining in our restaurants, tap the ADD POINTS button on the home page of the app and show the QR code to your server to have your visit added to your account.
- Alternatively, ask your server to add the visit to your account using your phone number.
- If you forget to use your loyalty account before you pay your bill, save your receipt! You can use the app to scan the QR code at the bottom of your receipt to earn points for your visit.
- You may also send a picture of your receipt to loyaltyfeedback@burtonsgrill.com, and our team will add the points to your account manually.
- When signed in, online orders placed using the Burtons Grill app will earn points automatically.
How do I check my point balance?
In your app, you will see your points balance on the Home page. If you don’t have the app, you can check your point balance here.
If I forget to scan, can I still earn points?
Yes! You may scan receipts into the app dated after June 26, 2022 as long as they are less than 90 days old.
Do points expire if I don’t use them?
Yes, points will expire after 365 days since your last check-in.
How long do I have to scan a receipt before it’s no longer valid?
You have 90 days to scan a receipt and earn points. We may reduce this time threshold at any time.
I tried to scan a few receipts at once but received an error message. What did I do wrong?
We limit the number of receipts that can be scanned at once to prevent fraud. If you have trouble, you may always reach out to loyaltyfeedback@burtonsgrill.com for assistance.
Can I earn points on catering or third party delivery orders?
You may be able to earn points on these orders in select circumstances. If your order is delivered with a receipt containing a QR code at the bottom, you can scan this into the app to earn points on that order.
Can I earn points on purchases I made before joining the Burtons Grill Rewards program?
Yes! Once you join the Burtons Grill Rewards program, you may scan receipts dated after June 26, 2022 as long as they are less than 90 days old.
REWARDS
What are “$ Off” rewards valid towards, like “$25 Off”?
These rewards are valid on any items other than gift cards.
Can I use two rewards on the same check?
You may only use one reward per check.
Can I use a Burtons Grill Rewards reward with another offer or coupon?
This is typically not permitted, but there may be certain situations where it is allowed. Please check the terms of your coupon for details.
MIGRATION
I’m already a member of the {B} Loyal program, will I still have all my points & rewards when I sign up?
Yes! Please be sure to migrate your account (see the next question) to ensure that your points and rewards are migrated.
How do I make sure my new account is connected to my old one?
When you install the app, you will be given the option to migrate. If you don’t want to download the app, you can migrate through our website here.
Your phone number and email are required for migration. Your Burtons Grill Rewards number is optional, but can help ensure that the right information is migrated if your phone or email don’t match an existing account.
If you have any trouble migrating your account, please contact us at loyaltyfeedback @burtonsgrill.com.
I lost my card & can’t remember the information affiliated with my account, how can I still make sure I still get my points & rewards?
Please reach out to loyaltyfeedback@burtonsgrill.com with your name, email, and phone number, and we will try to locate your account. In the meantime, be sure to save your receipts so that you can earn points on orders after you’ve left the restaurant.
I have two different accounts I’d like to merge with my new account, what should I do?
Please reach out to loyaltyfeedback@burtonsgrill.com with the details for each of the accounts, and let us know which one you would like to use going forward.
GENERAL TROUBLESHOOTING
What if I have problems with my account, lose my card or have a question that is not answered here?
Please reach out to loyaltyfeedback@burtonsgrill.com for any further questions or support. Please be sure to provide as much information as possible on your issue so that we can help you quickly.